Why have I not been paid yet even if I entered the code already?

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We don't process payments to hosts before the check-in date, and hosts can only enter the payment code then. Payments will only be processed after successful check in of the guests or after confirmation of any cancellation for penalties due to hosts. Please note our the payment procedures.

Payment Procedures:

We send out payments at the end of every business day. So if you enter the code in after business hours, you can expect your payment at the end of next business day. We will send you the funds according to the Payment preferences you set in your account. Roomorama Team reserves the right to verify identity before release of funds. 

For US: You can select PayPal* (same day), Direct Deposit (same/next business day release of payment, please allow 1-2 days to show in your account) or Check (7 to 10 business days, depending on postal service). Wire transfer not available. All methods are subject to 3% bank fees.

For Canada, South America, Asia, Australia, Oceania and Other Countries: You can select PayPal* (same/next business day payment) or Wire Transfer (3 to 5 business days, plus 3% bank fees. You can add this cost to each listing under misc. charges if you wish to pass it on to the guest). We can also do a lump sum payment at the end of the month to save on transfer fees if you wish.

For Singapore: You can select PayPal* (same/next business day payment) or Bank Transfer (next business day payment, plus 3% bank fees). 

For Europe: You can select PayPal* (same/next business day payment) or Wire Transfer (please allow 3 to 5 business days, plus 3% bank fees, you can add this cost to each listing under misc. charges if you wish to pass it on to the guest). We can also do a lump sum payment at the end of the month to save on transfer fees if you wish.

For UK:You can select PayPal* (same/next business day payment) or Bank Transfer (next business day payment, plus 3% bank fees).

Any additional payments or fees charged by third-party service providers (such as PayPal or Banks) will be charged to the Host. Please note that these fees are subject to changes. 

*PayPal transaction fees and bank transfer fees are approximately 3% of the subtotal amount. Some banks may charge an extra fee on top of processing fees stated above.

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